Confirm the following information to proceed.
Transfer your data in advance.
If you completed transferring data, proceed to STEP 2 by clicking below.*Click to proceed if you do not need to transfer data.
1. The SIM card* is already inserted into your new phone.
You do not need to switch to the SIM card you are using.
*An IC card needed for your phone's network communication. SIM cards are referred to as "au IC cards" at au.
Note) This may take up to 2-3 hours depending on the number of other customers switching lines.
After reading the above, click on "I have read the information" and proceed to STEP3.
Enter the information below.
Enter the required information below in single-byte characters.
Application number (9-digit)
*Enter the number with alphabet and numbers printed on the invoice.
au mobile phone number (11-digit)
PIN code (4-digit)
▼Click on the button below.